Page Content:
Were you one of our 1 147 clients who “spoke” and completed the Library’s survey last year? Your responses have enabled the Library to identify where we need to improve, as well as where we are doing well. How is the Library responding? Below, we present what “You said” and how “we’re acting”.
| 1. IT | |
| You said… | We're Acting… |
| Provide easy-to-use access tools that allow me to find things on my own |
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| Make it easy to locate information on the Library website |
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| Make it easy to access information to use by myself |
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Make it easy to use my devices (laptops, smartphones and tablets) to access Library e-resources and services off-campus.
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| 2. Collections & information resources | |
| You said… | We're Acting… |
Improve print &/or e-journal collections that I require for my work
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| 3. Research support | |
| You said… | We're Acting… |
Improve research support (such as helping me manage my references, research data, guiding me in terms of open access publishing and helping me track my research impact)
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Page Image: ![]()
Staff Only: No
Visibly Featured: SU Main; Students; Staff
Published Date: 7/26/2022
Enterprise Keywords: Feedback to clients; Library and Information Service; Library service quality; Library survey; LibQUAL survey
GUID Original Article: E9A1432E-3E2F-4345-8445-D1B5F38EC45E
Is Highlight: No
Opsomming: Indien jy een van die 1 147 kliënte was wat verlede jaar gepraat het deur die Biblioteek se biblioteekopname te voltooi, het jy dit vir die Biblioteek moontlik gemaak om vas te stel waar ons goed doen, maar ook waar ons moet verbeter.
Summary: Were you one of our 1 147 clients who “spoke” and completed the Library’s survey last year? Your responses have enabled the Library to identify where we need to improve, as well as where we are doing well. We present what “You said” and how “we’re acting”
The article is now complete, begin the approval process: No
Article Workflow Status: Article incomplete